RETURNS AND EXCHANGES
Your satisfaction is our goal, the goal of Titan Gel Store as an online store. If the item you received does not meet your expectations (due to manufacturing defects or for any other reason), go to our contact page and ask us for the return form to exchange a voucher or other article.
Print, complete and sign the form by attaching it when returning your item, within 15 working days from the date of invoice.
Observe the following conditions:
- Returns are not accepted when the plastic packaging has been removed, or the seal is tamper-proof (unless proven otherwise to be defective), or the original packaging is damaged.
- Always check if it is the product you want and / or ordered before removing the plastic or tamper evident seal;
- Whenever you return the items, please ensure that they are properly packaged in their original packaging as no returns with damaged packaging are accepted;
- The form of sending is the responsibility of the customer;
- Must be accompanied by the original invoice;
Can I cancel or modify an order?
Only if we have not done the shipping of the order yet.
Contact us as soon as possible.